Primary Care
Remote Administrative Support for Primary Care Clinics
At the In Team we know that running a primary care clinic means juggling high patient volumes, complex scheduling needs, and detailed medical records—all while delivering compassionate, consistent care. Our virtual medical assistants are trained to manage behind-the-scenes tasks that keep your clinic running efficiently, so you and your team can stay focused on what matters most - your patients.
Tasks We Can Handle for Your Primary Care Clinic
Patient Communication
Kind, professional support over the phone and online—scheduling visits, answering patient questions, and following up on care instructions. Every interaction reflects warm, dependable service.
Appointment Scheduling
We can help manage your calendar to reduce wait times and no-shows, keeping provider time optimized and your daily operations flowing smoothly by following up on waitlists when appropriate.
Medical Records Management
Our team updates and organizes patient records accurately and securely. We’re proficient in EHR systems and ensure data is logged correctly for continuity of care and regulatory compliance including (but not limited to) release of information forms, chart note audits, pre-charting, and scribing.
Insurance Verification & Claims
We process insurance coverage confirmation, pre-authorizations, and claim submissions—saving your front desk time and reducing billing errors.
Billing & Patient Accounts
Full revenue cycle management, billing to insurance companies, and processing of co-pays/other patient responsibilities. We track co-pays, manage account balances, and process payments promptly, while maintaining transparency and professionalism with your patients.
Confidentiality & Compliance
We follow HIPAA regulations and your clinic’s protocols to ensure the highest standards of privacy and data protection are always upheld.
Clinical Support
Most of the VMA’s we have on board are Registered Nurses and have the clinical background knowledge when supporting your staff. This allows for smooth and efficient communication with medical terminology when relaying information about patients.
General Administrative Support
From managing emails to organizing digital files, we handle essential admin tasks with accuracy and reliability—supporting your clinic’s day-to-day operations.
Let Us Take Care of the Admin Work—So You Can Take Care of Your Patients
With our Virtual Administrative Support services, you’ll reduce stress, increase productivity, and create a better experience for both patients and providers.
Contact Us Today
Let’s talk about how our virtual team can support your primary care clinic. Reach out now and discover the benefits of streamlined operations and elevated patient care.
Reliable Support, better Patient Outcomes.
CONNECT WITH US
Unlock savings of over 60% in your healthcare operations payroll with our assistance.
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In an era where innovation is the lifeblood of progress, traditional offshoring agencies antiquated and ripe for a transformation. The IN Team represents a modern solution perfectly suited for the post-pandemic landscape, characterized by the rise of virtual care and the essential role of virtual assistants in reshaping the healthcare industry. We stand poised to actively address the ongoing healthcare cost crisis in North America, providing a fresh, forward-looking approach to meet the evolving needs of our clients and the industry at large.
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Our model doesn't merely provide a cost-effective staffing solution; it elevates quality without compromise. We aren’t the lowest-priced outsourcing agency, but that’s only because we don’t waiver on culture & quality, making us undeniably the highest caliber agency partner for only the most discerning clients. Our approach allows our clients to realize savings of over 60% on healthcare operations payroll costs, ensuring a significant return on investment in quality and excellence.
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We deeply appreciate the significance of cultural competence within the healthcare landscape. Our candidates not only excel in healthcare operations expertise but also embody cultural sensitivity and emotional intelligence in their interactions with both patients and colleagues. This holistic approach ensures that our team members seamlessly bridge cultural gaps while delivering the highest quality of service.
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All IN Team members undergo a training intensive that encompasses HIPAA certification, communication norms, proficiency in office and operational software tools, and adherence to work-from-home standards. This commitment to thorough training and compliance equips our team to excel in their roles, providing clients with peace of mind and the assurance of top-tier services.
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We’re the only healthcare offshoring agency founded and led by a North America based healthcare executive and nurse. Dr. Pritma Dhillon-Chattha has led the comprehensive development of our policies, procedures, training programs, technology infrastructure, organizational culture, and talent management practices. Her visionary leadership ensures that our operations consistently maintain the highest level of quality and strict adherence to North American healthcare standards.